Service Terms & Booking Policy 2026

1. Booking

All bookings are confirmed once agreed in writing (including text or email). By confirming a booking, you acknowledge and accept these Terms & Conditions. Deposits may be required to secure your appointment.

2. Cancellations

A minimum of 48 hours’ notice is required to cancel an appointment.

• Less than 48 hours’ notice: 50% of the full clean fee payable.
• Less than 24 hours’ notice: 100% of the full clean fee payable.

Cancellation fees apply regardless of reason, except in circumstances agreed at our sole discretion.

3. Rescheduling

One reschedule is permitted with a minimum of 48 hours’ notice. Repeated rescheduling or short-notice changes may result in a non-refundable deposit being required for future bookings.

4. Property Access

Safe, clear, and unobstructed access must be provided at the scheduled appointment time. Walkways, entry points, and working areas must be accessible. If keys are provided, clear written instructions must be given in advance. Alarm codes must be supplied prior to arrival.

If access cannot be gained due to locked doors, incorrect or missing key information, blocked entry, unsecured pets, or any other circumstance preventing entry or safe commencement of work, the appointment will be deemed a failed visit and 100% of the clean fee will be payable.

5. Illness & Health Disclosure

Clients must inform us prior to the appointment if any occupant of the property is currently unwell or has recently experienced contagious illness. We reserve the right to make the final decision as to whether the clean will proceed.

Failure to notify us of illness, resulting in our arrival to a property where occupants are visibly unwell or where there is a health risk, may result in immediate cancellation of the appointment. In such cases, 100% of the clean fee will be payable.

6. Emergencies

Severe weather events or genuine emergencies will be reviewed at our discretion. Supporting evidence may be requested.

7. Pricing

All services are quoted per job and are based on property size, condition, required tasks, time, labour, and materials. All prices are fixed once accepted and are non-negotiable. If the condition of the property or scope of work differs significantly from that originally agreed, we reserve the right to adjust the price accordingly. Any adjustments will be discussed before continuing.

8. Payments

Invoices are issued within 12 hours of service completion unless otherwise agreed. Payment is due within 5 working days. Late payments may incur additional charges and may result in suspension of future bookings. Deposits and prepayments are non-refundable in cases of late cancellation, failed visits, or no-shows.

9. Service Concerns

Any concerns must be reported within 24 hours of service completion to allow investigation and resolution. Claims made outside this timeframe may not be accepted.

Contact

For questions about these service terms or any booking, please contact us:

Jolly Bubble & Shine
Norwich, Norfolk
07359 823215
jollycleans@gmail.com