Privacy Policy

1. Introduction

Jolly Bubble & Shine takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you contact us, submit an enquiry, book our services, or use our website.

2. Information We Collect

When you get in touch with us or book a cleaning service, we may collect the following information:

• Your name
• Your phone number
• Your email address
• Your property address
• Details about the cleaning service you require
• Information about any special requests or preferences
• Payment information (processed securely)

3. How We Use Your Information

Enquiries and Quotes

When you submit an enquiry through our contact form or get in touch by phone or email, we use your information to:

• Respond to your enquiry
• Provide you with a quote
• Answer any questions you have about our services

Bookings and Service Delivery

When you book a cleaning service with us, we use your information to:

• Confirm your booking and provide you with details
• Send you reminders of your scheduled cleaning
• Provide the cleaning service at your property
• Invoice and process payment
• Follow up after service to check your satisfaction

Communication

We may use your contact details to send you occasional updates about our services or special offers, but only if you have agreed to this. You can opt out of marketing communications at any time by asking us.

4. Third Parties and Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only where necessary for:

• Processing payments via secure payment providers
• Legal compliance or regulatory requirements
• Essential business operations, such as with our accountant for business records

Any third parties we work with are required to keep your information confidential and secure.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your data is stored securely and only accessed by people who need it to provide our services or run our business. However, we cannot guarantee absolute security of data transmitted over the internet.

6. How Long We Keep Your Information

We retain your booking and payment information for the duration of our business relationship and for a reasonable period afterwards for accounting, legal, and business purposes, typically up to 6 years. If you have only made an enquiry and not booked, we may retain your information for a shorter period unless you ask us to delete it sooner.

7. Your Rights

You have the right to:

• Access any personal information we hold about you
• Request corrections if your information is incorrect
• Request deletion of your information, subject to legal and business obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website does not currently use analytics or advertising cookies. If this changes in future, we will update this policy and our Cookies Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated to you if you have an ongoing business relationship with us.

10. Contact Us

If you have any questions about this privacy policy, your personal information, or your privacy rights, please contact us:

Jolly Bubble & Shine
Norwich, Norfolk
07359 823215
jollycleans@gmail.com